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Customer Service

Shipping & Delivery                   

ePipeMods offers free shipping on all domestic orders of $50 or more with the exception of a few items.

Shipping cost for orders under $50 is $5.00.

DOMESTIC: Shipping method to addresses in the continental U. S. is USPS standard ground rate with tracking.

Expected delivery time is 2-5 business days.

Domestic shipping for 100ml Pipe or Steam Sauce is $6.00 per order for 1 - 3 bottles and $8.00 per order for 4+ bottles.

Multi-item or large item orders may be shipped in a USPS priority flat rate box.



INTERNATIONAL: Standard international shipping applies to all international orders.

For orders under $50, shipping fees apply.

International shipping for 100ml Pipe or Steam Sauce is $24.00 USD per order for 1 - 3 bottles and $40.00 USD per order for 4+ bottles.

Expected international deliver time is 1-2 weeks.

 Multi-item or large item orders may be shipped in a USPS priority flat rate box.

 Be aware that standard international shipping will not track once package leaves the

United States. (Final tracking information will indicate that the package is in Miami, and no

further updates will be made.)

*Trackable EMS shipping for international orders is available for $50.00 at checkout.


GENERAL:  If you place multiple orders to the same shipping address, we may combine your
orders into one package. Also, if you place an order with multiple or large items, we may send
them in separate packages.

Requests for specific shipping instructions (e.g. “Please deliver my package after 2pm.”) are
welcome but not guaranteed.

We do our best to ensure the arrival of your purchase in a timely manner. However, once your
purchase is shipped, we are not responsible for you package due to any issues with customs or the postal service.

 We process orders Monday, Wednesday and Friday for pick up by USPS on Tuesday, Thursday and Saturday each week. If your order is placed after 9am eastern time, it will processed the next processing day.

  

Epipemods' Commitment to Online Security

Personal information is accessible only by staff designated to handle online submissions.

Personal Information that ePipeMods May Collect Online:
When visiting the ePipeMods website and signing up for products, services or information through any website page, you may choose to supply ePipeMods with information that identifies you personally. This information may include your name and contact information, phone numbers, e-mail addresses, and other information.

ePipeMods does not knowingly collect personal information from children under the age of 18. If we learn that we have personal information on a child under the age of 18, we will delete that information from our systems.

Epipemods will not retain your personal information longer than is necessary for the purposes for which it was collected.

We provide links to third-party sites. Since we do not control these websites, we encourage you to review the privacy policies posted on these (and all) third-party sites.

E-mail

We use e-mail links located throughout the website to allow you to contact us directly with any questions or comments you may have. We will use your e-mail address to respond directly to these questions or comments. ePipeMods considers e-mail transmitted through our website to be private correspondence between the sender and recipient. Therefore, we will not monitor, edit or disclose the contents of your private communications to any party outside of ePipeMods.

The e-mail addresses that you supply to use this service will not be used for any other purpose without your consent.

Except as permitted by this policy, ePipeMods does not send unsolicited e-mail.  

You may choose to sign up for our ePM newsletter.  The email address you provide for the newsletter will not be given to any other party or used for any other purpose than receiving our newsletter.

All updates to this policy will be posted here. Last update: January 2015

Warranties

ePipeMods Manufactured Pipes and Mods Warranty
 
This warranty is for items that are manufactured in house only and does not include devices produced by other manufacturers and sold through our website. Please continue reading for warranty information on other devices.
 Our pipes and mods carry a 1 year warranty for repairs on electrical components inside the mod only with the exception of the
VapeSafe2 fuse* found in our V2.5 Steam Pipes. Refunds or exchanges will only be granted if the mod is DOA or can not be repaired as a result of a manufacturing error.
 Due to the nature of pipe making and general imperfections of various wood types, refunds or exchanges for cosmetic reasons will only be granted in severe cases.
 
Any request for a refund or exchange of a pipe must be made within 48 hours of receiving your pipe. Items must be returned and received before replacements or credits can be issued. Our pipe warranty does not include batteries, chargers, or atomizers. These items come with the standard DOA or 6 month warranty.
 Our pipes can be sent back for repairs outside the warranty coverage. For instance, if you drop and break your pipe, in most cases it can be repaired. If you try to repair the pipe yourself, it may inhibit our ability to fix it. The repair cost for broken or damaged pipes starts at $25 and may go up in more severe cases.
*The VapeSafe2 is not covered under warranty. VapeSafe2 replacement and/or repair as well as other repairs needed due to user error are subject to a $25.00 repair fee that must be paid upon completion of repairs. Failure to pay the repair fee will result in the delayed return of your pipe until the fee has been paid.

Jazz ePipe Warranty
  Standard repairs for Jazz pipes are covered under warranty and can be repaired at no charge such as hot spring replacement, DOA and manufacturing issues. Repairs needed due to user error are not covered under warranty and are subject to a $25.00 fee.  
  Due to the nature of pipe making and general imperfections of various wood types, refunds or exchanges for cosmetic reasons will only be granted in severe cases. 
 Any request for a refund or exchange of a pipe must be made within 48 hours of receiving your pipe. Items must be returned and received before replacements or credits can be issued. Jazz pipe warranty does not include batteries, chargers, or atomizers. These items come with the standard DOA or 6 month warranty. 

Atomizers, Cartomizers and Clearomizers
 These and all atomizer components are covered under DOA warranty only. This is because the lifespan of an atomizer will vary depending on eliquid type and amount of usage. All DOA claims must be made within 48 hours of receiving your purchase. Items must be returned and received before replacements or credits can be issued. Please test your atomizers upon arrival to ensure they are working correctly. These items are not manufactured or tested by us prior to shipment.

Pipe Stems and Drip Tips
 
 Due to the nature of these items, we are unable to test them before shipping. In the event that your stem is DOA (not fitting correctly into the provided adapter, broken or is clogged upon arrival), we will allow it to be returned for repair or exchanged in the case that it is unrepairable. It is the responsibility of the purchaser to read the full discription and ensure that the item that is purchased is compatible with it's intended use. 

Other Mods, Batteries, Chargers and other Accessories
 
It is our policy that all items, unless otherwise stated, carry a 3 month warranty for batteries and 6 month warranty for other items from the date of purchase. In most cases, these items are not manufactured by us and may or may not be able to be repaired. Unrepairable items will be replaced or refunded. Items must be returned and received before replacements or credits can be issued.

Pipe Sauce and eliquid
 
 All eliquid is subjective to tatse. For this reason we are unable to accept returns or exchanges. In the event that you are sent eliquid that was not purchased, eg., wrong flavor/proof, please contact us within 48 hours of receiving your package and the correct bottle will be sent to you. You will not be required to return the original shipment so long as photographic evidence is provided. 

Return Shipping
Due to the low cost of individual e-cig pieces, in most cases, the cost of purchasing a new piece is equivalent or lower than shipping back and replacing a defect. Therefore, only in cases of DOA (dead on arrival) will you be compensated for the shipping cost with a credit to your account.

For claims or questions regarding broken or damaged equipment, please contact us at Support@epipemods.com or call (404) 590-PIPE(7473). Office hours are Monday-Friday 9am-5pm eastern time.

Terms of Sale
If you are not of legal smoking age according to your local government, we cannot sell to you.
Upon purchasing from our site, you agree that you are: of legal smoking age; a committed smoker; responsible for your own decisions regarding smoking and alternatives to smoking; not allowed to resell our product to minors. Violations of these terms will result in account termination.
It is your responsibility to know if electronic cigarettes and related products are legal in your country. Any packages that are seized by customs, will NOT be compensated unless the package is returned to us with items in resellable condition, less any shipping cost that may apply. There is no compensation for seized eliquid purchases regardless if the package is returned to us.