All mods come with a hassle free 1 year warranty. Please read our Warranty section to see if your mod is covered or if repair purchase is needed.
Short circuits are induced by faulty or overtightened atomizers and not covered under warranty. For V2 pipes (not current version), spare fuses can be purchased through our website HERE and can be used with our instructional youtube video HERE. If you are uncomfortable with replacing your fuse yourself, you may send it in for replacement for $25. Please follow Repair instructions below.
DO NOT purchase repair until repair or refurbish has been completed and verified through direct communication via e-mail or telephone.
E-mail firstname.lastname@example.org with the nature of your problem. Photos may be helpful for pre diagnosis. This is essential because we may be able to instruct you on simple fixes saving you time and money. We will then reply with shipping instructions. Once we have received your item, repairs take apx 1-2 weeks. Once repair has been completed we will contact you to let you know we are ready to accept payment and then ship your item. Base price for repair is $25. Extreme or unusual repairs may cost more. You will be contacted prior to repair if cost will be more then $25.
E-mail email@example.com to notify us that you want to have your mod refurbished. We will then reply with shipping instructions. Once we have received your item, refurbishing takes apx 1-2 weeks. Once refurbish has been completed we will contact you to let you know we are ready to accept payment and then ship your item.
Please note that repair/refurbishing time estimates do not include shipping time. We are not responsible for items lost seized during shipping. We highly recommend insuring valuable items and shipping with delivery confirmation for your own protection. Our normal shipping policy applies to all items we return after repair or refurbish.
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